Frequently Asked Questions
Everything you need to know about our premium sports gear and services.
How do I determine the correct size for my gear?
We provide detailed size charts on every product page. We recommend measuring yourself and comparing those figures to our guide to ensure a perfect fit for maximum performance.
What is the typical shipping time for orders?
Standard shipping usually takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's progress.
What is your return policy for sports equipment?
We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, certain base layers and protective gear must have all tags and seals intact.
Do you offer a warranty on high-performance products?
Yes, all SRFACE products come with a 1-year manufacturer warranty against defects in materials and workmanship to ensure you can train with confidence.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How should I care for my gear to ensure longevity?
To maintain the integrity of technical fabrics, we recommend washing in cold water on a gentle cycle and air drying. Avoid using fabric softeners or bleach.